The best ways to get support

You can get support from MYPAS by

• contacting us yourself 
• a worker or family member referring you for support (this could be your guidance teacher, a carer or parent, social worker, other supportive adult) or,
• asking a teacher or youth worker to arrange for us to meet you in your school or youth centre so we can tell you more about the service, especially if you aren’t sure it’s for you 

What happens when we receive a referral

We will contact you as soon as possible to arrange an initial meeting. 

The initial meeting is a good opportunity to meet your worker and have a friendly chat to find out what the support will be like. 

If you want, you can use this meeting to let your worker know a bit more about you and what you feel you most want support with.

After this first meeting we can let you know how long you are likely to wait to start working with a staff member. We can also signpost you to other services and support while you wait. 

We won’t tell anyone 

Support is confidential. 

We won’t pass on your name, details or any information about you without your permission.

But if we have serious concerns about you, or about another young person’s safety (including dangerous drug use or drinking), we’d have to tell others.

If we do need to break confidentiality, we’ll explain our reasons beforehand and let you know what’s going on.

What if you aren’t sure about one to one support?

You can meet a worker for a ‘one off’ meeting to get the information you need.

You could also meet a worker to find out more about support, and then make your mind up afterwards if you want to give it a chance.

You and your friends could take part in a group rather than speaking to a worker one to one. 

There are also phone lines like Talk to Frank – 0300 123 6600 and Know the Score – 0800 587 5879, which offer free and confidential support.

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